Housekeeper Amari Alston’s Quick Action Shows Safety is Our Priority

On a Sunday morning in late July, Crothall housekeeper Amari Alston couldn’t open the door to a patient’s room at Novant Health Presbyterian Medical Center in Charlotte, N.C. She has visited the patient the previous day and made it a point to make an early visit to this patient.  But when the door handle wouldn’t budge, she quickly realized the patient could be in serious trouble.

Amari called out her name, but after getting no response – and because housekeepers are not allowed to touch patients — she raced down the hallway to find a nurse. The nurse and Amari ran to help the patient and called the hospital’s Rapid Response team.

Fortunately, they found the patient on the floor, but conscious and with no serious health issues. She had had fallen after trying to go to the bathroom on her own.

The incident highlights the vital role housekeepers play in creating a safe  environment for patients, as well as the importance of teamwork between the EVS staff and Nursing.

Amari, who is 22 years old and joined Crothall just over two months before this incident, has been recognized for her outstanding work throughout the hospital for her work. She won the EVS GEM of the Month award as well as Novant’s “Great Catch” award, which recognized workers who prevent harm to patients. To demonstrate their appreciation, the Novant leadership attended a recent EVS staff meeting to express their gratitude for her timely work.

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